2014 Rate Increases
First of all, thank you, sincerely, for being our client. Most of you receiving this e-mail have been clients for 3+ years and we appreciate your business!
As you may be aware, we have not imposed a rate increase on your business since our inception in April of 2010. However, the time has come for that to change. Effective January 1, 2014, our hourly billable rate for our onsite and remote services will rise to $90.00 per hour. Onsite time will still be billed with a one hour minimum and remote work will be continue being billed in 15 minute increments. This rate increase brings us more in line with the market for the services that we offer to you.
We will be reaching out to you in the first quarter of 2014 to let you know about some other offerings that we will offer on more of a retainer-type basis. These offerings will deal with ongoing maintenance, monitoring, and double checking things in the background. We have found that by regularly performing specific maintenance on a regular schedule as well as monitoring all aspects of your network using special software, your need for our hourly services will decrease.
If you have any questions or concerns, please do not hesitate to reach out to me any time.