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Cryptolocker virus is not gone…

As you may recall, we sent out an alert in November about a serious virus entitled Cryptolocker. Following that post, there were very few of our users that reported getting this infection. Unfortunately, that has begun to change. In the past three weeks, we have cleaned this infection off of three separate networks. It requires…

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Windows XP Support Ending

Windows XP End of Life Support Ends on April 8, 2014. If you or your company still have computers running Microsoft’s Windows XP operating system, the time has come to upgrade. On April 8th, 2014, Microsoft will cease to release updates for this operating system. What does this mean for you? The answer: your computer…

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St. Joseph Rate Increase

2014 Rate Increases First of all, thank you, sincerely, for being our client. Most of you receiving this e-mail have been clients for 3+ years and we appreciate your business! As you may be aware, we have not imposed a rate increase on your business since our inception in April of 2010. However, the time…

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St. Joseph 85

2014 Rate Increases First of all, thank you, sincerely, for being our client. Most of you receiving this e-mail have been clients for 3+ years and we appreciate your business! While rate increases are something no one looks forward to, the time has come for us to make that change. Effective January 1, 2014, our…

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CryptoLocker Alert

CryptoLocker What is it? CryptoLocker is a form of malware known as “ransomware” that was released in September of 2013. It targets all current versions of Microsoft Windows. Its purpose is to encrypt commonly used file types including all Microsoft Office documents and picture files. If you see a screen like the one below, you…

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New Mailing Address!

We have a new office! Please update our address in your records All correspondance and payments should now be sent to: Firefly Technology 412 Delaware #102 Kansas City, MO 64105 We will maintain all of our city-specific phone numbers, but our main number will be our toll free 866.933.4359 number.

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New Phone System

Phone Support Changes Beginning today, when you call Firefly at (816) 558-0123, you will notice that we have a new system for answering your calls. Between 8AM and 5PM, if you need to talk to a support analyst, simply Press 1 at the prompt that picks up when you call. This will ring all available phones insuring that…

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